Frequently Asked Questions
Everything you need to know about shopping at Alsip Nursery
Do you offer shipping for live plants?
Yes, we ship select live plants and perennials within the continental United States. Each plant is carefully packaged in specialized containers to ensure it arrives at your doorstep healthy and hydrated.
What is your return policy for nursery stock?
We offer a one-year limited warranty on most hardy trees and shrubs purchased at full price. Perennials, annuals, and houseplants can be returned within 48 hours if they are in their original condition with a valid receipt.
Can I order online and pick up at the store?
Absolutely. Our 'In-Store Pickup' option allows you to browse our inventory online and collect your items at our designated pickup area. Most orders are ready within 4-24 hours.
Do you provide professional landscaping or planting services?
Yes, Alsip Nursery offers professional planting services for trees and shrubs purchased from our locations. We also provide landscape design consultations to help you plan your perfect outdoor living space.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, Google Pay, and Alsip Nursery gift cards both online and in-store.
How do I care for my new plants after they arrive?
Every plant purchase includes a basic care guide. For more detailed information, you can visit our online 'Plant Finder' tool or speak with one of our certified horticulturists at any of our retail locations.