Returns & Exchanges
At Alsip Nursery, we want you to be completely satisfied with your home and garden purchases. If you are not happy with your order, you can return most items within 30 days of purchase for a refund or store credit.
Verify Eligibility
Ensure your items are in their original condition and packaging; please note that live plants and seasonal items may have specific return window restrictions.
Prepare Documentation
Locate your original sales receipt or order confirmation email to ensure a smooth processing of your return at our service desk.
Choose Return Method
Bring your items directly to any Alsip Nursery retail location or contact our support team to initiate a return shipment for online orders.
Receive Refund
Once your return is inspected and approved, we will issue a refund to your original payment method or provide a gift card for store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing